5 Tips for Making the Most of Your VoIP Phone

A VoIP mobile phone looks like a regular cell phone and slots into a charging cradle. However, it connects to your internet through an ethernet port instead of a phone connector.

A reliable internet connection is necessary to maintain the high quality of VoIP calls. A good internet service should have less than 70ms ping and at least 500 kbps upload speed.

Use Voicemail

A VoIP phone offers several advantages over traditional business phones. These include reduced cost, unified communications and advanced features such as video conferencing and business text messaging.

VoIP phone audio quality is much better than a traditional landline, especially with advanced features like noise reduction technologies. However, your rate depends on several factors, including your Internet connection and the phone’s settings. Check out this blog for more info.

Executives require elite performance, so look for VoIP phones that offer high-performance audio, large color displays and expansion modules to add extra feature keys. You’ll also want to ensure your VoIP phone supports a headset for comfort and productivity. You can even find headsets that support wireless capabilities. This is useful for mobile workers and employees who often move between offices or work from home.

Use Call Routing

Call routing is a VoIP phone system feature that allows customers to connect with the right people and departments easily. It works hand-in-hand with auto attendants and offers a variety of different types of call routing options depending on your business needs.

For example, if you have multiple departments that aren’t open simultaneously, you can route calls to different departments based on the day of the week or even specific dates and times. You can also use skills-based call routing, which routes calls to agents based on their skill set.

Contact your business phone system provider to learn more about using this VoIP feature and making the most of your call center. Be sure to run a VoIP and speed test first!

Use Call Forwarding

Call Forwarding is one of the most useful features available with VoIP solutions. It allows you to reroute calls when unavailable so your customers can always reach someone and aren’t left hanging.

Call forwarding is part of our feature-rich business phone system. With a simple button click, you can transfer calls to another teammate, search and select a contact from your address book, or type in the number to which you want to forward the call.

Additionally, you can also set incoming calls to ring multiple devices simultaneously. So, even if your phone is busy or unanswered, calls will be forwarded to your mobile device, home phone, or an off-site switchboard so you never miss important calls.

Use Call Waiting

Call waiting lets your customers know their call is being answered while on hold. This service is necessary for businesses offering fast, reliable, easy customer support and sales engagement.

Call queues organize calls to reduce wait time and quickly connect callers to the right agent. This feature is available from most providers and is one of the best ways to ensure customers have a great experience when calling your business.

With click-to-call, callers can easily place a VoIP call by clicking a button on your website or mobile app. This is a simple, convenient way for customers to contact your business and can help you avoid costly mistakes like placing them on hold while they navigate complicated phone systems.

Use Call Forwarding Extensions

VoIP offers a variety of business phone features that are more advanced than traditional landline options. For example, call forwarding allows you to automatically reroute calls when a user is unavailable or away from their desk.

Use the Customer Portal to set up forwarding rules for each extension. You can deliver calls to multiple devices simultaneously, sequentially, or to a specific destination based on a user’s schedule or criteria.

You can also choose the number of rings before forwarding a call to a specified destination or voicemail (default is five seconds). You can change the ring time on a per-extension basis. This feature makes it easier for your team members to remain available for calls even when they’re on the move. The system can also be programmed to reroute calls outside of scheduled business hours.